OneBridge Welcomes Service 1st Credit Union
Service 1st Credit Union located in Tampa, FL. is a state chartered, federally insured financial institution originally chartered in 1939 as Tamiami Bus Lines Credit Union. As the Credit Union added other transportation and industrial companies, the name was changed to Transportation and Industry Credit Union. In 1996, in order to better reflect their expanding membership base, the name was again changed to the current Service 1st Credit Union.
Service 1st will use our Debit Connection solution and will convert their MasterCard debit cards to the Visa Debit brands. They are expected to go live with Debit Connection mid year.
We are excited to welcome Charlie Carpenter, President and CEO, and his entire staff to OneBridge and look forward to serving them and their cardholders!
Momentum is Building for Contactless Payments: OneBridge Can Help You Get Ahead of the Curve
As consumers become more and more educated on the convenience and ease of use of contactless payments, your institution should be prepared to offer this service.
In our last issue of Touchpoints, we communicated the idea of an "Experience Economy". Part of an experience economy means creating and maintaining loyalty by offering what consumers want and need. In addition, the article talked about how today’s consumer demands speed, convenience and flexibility with their card. Is your financial institution prepared to offer the latest technological innovation to support your cardholders’ needs?
In an independent online survey of 3,135 respondents commissioned by the Smart Card Alliance, 2,447 respondents (78.1%) had used or were likely to use contactless payment. The 13% of those who have already used contactless payment indicated they had a positive experience and said that it was both fast and easy to use.
In a December 2006, article titled "Retail Contactless Payment Systems: Improving Customer Retention & Loyalty", the Aberdeen Group states that "58% of all respondents across multiple retail classifications indicated that they plan to implement contactless payment solutions within the next 18-24 months." In fact, according to Visa, over 32,000 retailers from 20 top brands are already accepting Visa payWave payments, and the list is rapidly growing.
Here’s just a few of the national merchants accepting Visa payWave:
   
 
To find merchants that accept Visa payWave in your area, use Visa’s merchant directory by clicking on the link below. Simply select your state and metropolitan area to view the list of merchants.
http://usa.visa.com/paywavemerchants/?it=c|/personal/cards/paywave/|merchant%20directory
Contactless payments and Visa payWave is an excellent way for you to continue to grow your card programs and drive cardholder loyalty.
If you would like to participate in Visa payWave you may add it to any of your consumer credit and debit card programs with OneBridge. Adding this feature to your program doesn’t mean you have to mass reissue cards either. Talk to us about a strategy of adding it to cards according to your current reissue schedule. With OneBridge as your processor, you can get ahead of curve!
For additional information, please click here or contact us at 800.322.4035 or by email sales@onebridge.com.
To read more information about the contactless payment survey or to download the report, please click here.
OneBridge Adds Harland UltraData to Its Growing List of Core System Interfaces
The development of our interface to Harland UltraData is complete, with the certification close behind. Live processing is expected to begin in September of this year. Their development team has been great to work with and we’re excited about the cooperative relationship we have formed with them. If your institution is considering UltraData as a new core solution, please give us a call. We will share details about the great functionality specific to this interface.
OneBridge Partners with Lanvera
OneBridge is committed to the success of your credit and debit card programs. We continue to evaluate and establish relationships with companies that complement our strengths, in order to provide better service and solutions to you and your cardholders. In keeping with this commitment, we are excited to announce our most recent partnership with Lanvera.
Known as a premier document outsourcing company for credit unions, Lanvera delivers several key features and benefits such as accuracy, flexibility and efficiencies in the areas of account statement, daily notice, loan coupon and tax form processing. They provide print and mail delivery, electronic presentment and archiving services.
Lanvera achieves accuracy by ensuring that every document, marketing message and insert is packaged 100% correct every time. They are flexible and will take the current file delivered by the core processing solution and provide a custom document meeting your specific requirements. Lastly, Lanvera is efficient and works to take costs out of the process primarily in the area of postage while increasing the speed of delivery.
Our new partner currently processes for over 70 credit unions across the nation and supports approximately 11 different core systems such as Symitar, XP Systems, Users, UltraData and Summit.
OneBridge looks forward to the valued partnership with Lanvera.
We encourage you to take a look at Lanvera for your document outsourcing. To learn more, visit their website www.lanvera.com today!
PRM Coming Soon!
Last year OneBridge announced that we licensed the Proactive Risk Manager (PRM) fraud detection software from ACI Worldwide. Our first commitment however was to complete the development and deployment of Fraud Scout, our automated cardholder notification solution. We successfully added it to our arsenal of risk management services and with great bottom line results for all of our clients. At the same time we also started our behind the scenes work for a successful implementation of PRM.
Why add PRM to the OneBridge Risk Management Services? One reason is that PRM offers a flexible analysis and review workstation. It provides a snapshot of cardholder information including data delivered to OneBridge in the Cardholder Information File and the cardholder’s authorization history for the past 30 days. Notes can be added or letters generated from the workstation. Fraud can be marked and used for further analysis. PRM also provides the ability to implement additional velocity monitors that can be used to either trigger outbound Fraud Scout calls or automatically add a soft block on a card.
PRM also includes a scoring engine that will supplement VAA scores on debit card transactions. Adding the PRM score to your debit card risk strategies can increase detection quality and drive down false positives.
The release of PRM is slated for 2nd Quarter 2008. Stayed tuned for more information…
VISA News
2008 Visa Bill Pay Promotion*
First and second order deadline dates have passed for cardholder statement inserts. However, if you are still interested please view the above link for additional information. Promotion runs April 1 through June 30, 2008.
2008 Visa Small Business National Promotion*
First and second order deadline dates have passed for cardholder statement inserts. However, if you are still interested please view the above link for additional information. Promotion runs May 1 through June 30, 2008.
* To access this news item, you must register with visaonline. If you already have a username and password, please visit www.visaonline.com
and search for the topic. If you need to register with visaonline, please visit www.volenroll.com.
Client News
We love when great things are happening with our clients!
RTP Federal Credit Union Celebrates 40th Anniversary
Industry News
Here are some interesting stories related to the payments industry that made headlines recently. A link to the full article is included below each summary.
Almost as many credit unions that sold their card portfolios and entered into agent relationships with their buyers plan to get back into issuing again as an alternative to renewing their agent agreements, according to a survey of previous card portfolio sellers conducted by Asset Exchange.
Almost As Many CU Portfolio Sellers Considering Reissuing as Renewing, Survey Finds
cutimes.com
Americans put over $2.2 trillion on their major credit cards for purchases and cash advances, according to CardTrak.com, a Web site which tracks card trends.
American's Card Spending Breaks Record for Second Consecutive Year
cutimes.com
CUNA board member and President/CEO of Woodstone Credit Union Susan Streifel on Tuesday testified on behalf of credit unions and other proponents of legislation that would make the costs associated with data breaches such as the massive TJX debacle the responsibility of the data breacher.
Woodstone CU Exec Testifies For Data Breach Bill
cujournal.com
We expect 2008 to be a year of robust activity in plastics that will include expanded capabilities as well as continued growth for credit unions that wisely choose to invest in their portfolios.
Outlook for 2008: Credit Unions Poised to See Revenue Gains in Debit and Credit Card Portfolios
cutimes.com
Credit unions currently sorting through the complex accounting issues associated with treatment of VISA CLASS B stock may find value in an analysis being released by CUNA's Accounting Task Force.
VISA Stock Accounting Tips Offered for CUs
cuna.org | 
